Last updated: 20 October 2026
1. Introduction
This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and regulation 4 of the POPIA Regulations. It explains how to request access to records held by:
- Packery and Co t/a S Packery Inc. — Personal liability company (Inc.) registered in South Africa, registration number 2015/055195/21; Chartered Accountants & Registered Auditors; and
- EZ Accounting College (Pty) Ltd — registration number 2013/202496/07, a division of S Packery Inc..
Both are private bodies as defined in PAIA.
2. Contact details of the head and Information Officer
- Head of the private body / Information Officer: Suhayl Packery (Managing Director)
- Information Regulator registration number: 2026-069736 (registered 20 October 2026)
- Physical address: 12 de Kock Street, Sonheuwel, Nelspruit, 1200
- Telephone: 066 557 2559
- Email: admin@packery.co.za
- Website: www.packery.co.za
3. The Information Regulator's PAIA Guide
The Information Regulator has published a Guide on how to use PAIA, available in all official languages. It explains your rights under PAIA and POPIA and how to exercise them. You can get it from the Information Regulator's website, or inspect a copy at our office during office hours.
- Information Regulator: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Email: enquiries@inforegulator.org.za · Phone: 010 023 5200 or 0800 017 160
4. Records available without a request
Brochures, our company profile and the information published on this website are freely available without a formal PAIA request. Contact us at admin@packery.co.za for copies.
5. Records kept in terms of other legislation
We keep records as required by legislation that applies to us, including (where applicable):
- Companies Act 71 of 2008
- Auditing Profession Act 26 of 2005
- Income Tax Act 58 of 1962
- Value-Added Tax Act 89 of 1991
- Tax Administration Act 28 of 2011
- Basic Conditions of Employment Act 75 of 1997
- Labour Relations Act 66 of 1995
- Employment Equity Act 55 of 1998
- Skills Development Act 97 of 1998
- Unemployment Insurance Act 63 of 2001
- Compensation for Occupational Injuries and Diseases Act 130 of 1993
- Broad-Based Black Economic Empowerment Act 53 of 2003
- Protection of Personal Information Act 4 of 2013
- Promotion of Access to Information Act 2 of 2000
6. Categories of records held
| Category | Examples |
|---|---|
| Company / statutory | Memorandum of Incorporation, CIPC records, registers of directors, minutes and resolutions |
| Financial | Annual financial statements, accounting records, management accounts, banking records, asset registers |
| Tax | Income tax, VAT, PAYE and other SARS records and correspondence |
| Human resources | Employment contracts, payroll records, leave records, disciplinary records, skills development and employment equity records |
| Clients | Engagement letters, correspondence, client records and working papers — subject to professional confidentiality and the protection of third-party and commercial information |
| Suppliers and operators | Contracts, invoices and service-level agreements |
| Regulatory and professional | SAICA, IRBA and SARS registrations, CIPC accreditation, professional indemnity and quality-control records |
| EZ Accounting College | Applications, learner records, programme agreements, SETA and funding records, partnership agreements |
| Information technology | Systems documentation, licences, security and access records |
| Marketing and public | Brochures, website content and published materials (freely available — see section 4) |
7. How to request access to a record
- Complete Form 2 — Request for Access to Record (regulation 7 of the PAIA Regulations), available on the Information Regulator's website or from our office.
- Describe the record you want, the form of access (e.g. a copy or inspection) and — because we are a private body — the right you want to exercise or protect, and why the record is needed for it (section 53 of PAIA).
- Attach proof of identity and, if you act for someone else, proof of your authority.
- Send it to the Information Officer at admin@packery.co.za (subject “PAIA Request”) or deliver it to 12 de Kock Street, Sonheuwel, Nelspruit, 1200.
- We will decide within 30 days and tell you the outcome in writing. This period may be extended once by up to 30 days in the circumstances allowed by section 57 of PAIA; we will tell you if it is.
Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA — for example to protect the privacy of third parties, confidential commercial information of a third party, client confidentiality, or legally privileged records. If we refuse, we will give reasons. There is no internal appeal for private bodies: you may complain to the Information Regulator (PAIAComplaints@inforegulator.org.za) or apply to court.
8. Fees
- A request fee and access fees apply as prescribed in Annexure B of the PAIA Regulations, 2021. The request fee is payable before we process the request (personal requesters asking for their own records are exempt from it).
- If searching for and preparing the record will take more than six hours, we may ask for a deposit of up to one third of the access fee.
- We may withhold a record until the fees have been paid. You may apply to court against the payment of a request fee or deposit.
9. Processing of personal information (POPIA)
| Data subjects | Information processed | Purpose |
|---|---|---|
| Clients and prospective clients | Names, contact details, ID/registration numbers, financial and tax information, correspondence | Providing accounting, tax, audit and advisory services; compliance with law and professional standards |
| College applicants and learners | Names, contact details, ID copies, qualifications, CVs, SETA funding records, programme records | Assessing applications; running the AT(SA) programme; SETA funding and reporting |
| Employees and job applicants | Personal and contact details, ID numbers, qualifications, banking and payroll information, tax numbers | Employment, payroll, tax and labour-law compliance |
| Suppliers and operators | Contact details, company and banking information, contracts | Procurement and contract management |
| Website visitors | Enquiry form details; technical server logs | Responding to enquiries; website security |
- Recipients: our staff; SARS, CIPC, SETAs, regulators and professional bodies where required; banks; and operators such as IT, hosting and email providers.
- Transborder flows: some operators (such as website hosting and email delivery) may store information outside South Africa, subject to the safeguards in section 72 of POPIA.
- Security measures: access controls, encrypted connections, password-protected systems, backups and confidentiality obligations on staff and operators.
See our Privacy Notice for how we handle information collected through this website.
10. Availability of this manual
This manual is available on this website and at our office at 12 de Kock Street, Sonheuwel, Nelspruit, 1200 for inspection during office hours, free of charge. A copy can also be provided to the Information Regulator on request.